To Unlock network (sim lock) or Remove iCloud, you must check IMEI first.

With Unlock network service, after check imei, you can know your network and status of phone
Check in here :
Model: iPhone Xs Max 64GB Gold
IMEI Number: 35309410020XXXX
Serial Number: G6TYGG12KXXX
IMEI2: 35309410017XXXX
Activation Status: Activated
Warranty Status: Out of Warranty
Warranty End Date: Expired
Refurbished: NO
Find My iPhone: OFF
Locked Carrier: US Sprint/MVNO Locked Policy

Country: US - United States
Simlock: Locked

With the above example, we can see:
- Find My Phone Status is OFF (No iCloud)
- Network lock is SPRINT
- And your phone is locked version
After check and know network lock, you can order the service according to the network of the device via the link:

With Remove iCloud service, we only support Clean IMEI, can not remove lost or stolen devices
Check in here
IMEI: 35949408621XXXX
Find My iPhone: ON
iCloud Status: Clean

Your device can remove iCloud

IMEI: 35736009036XXXX
Find My iPhone: ON
iCloud Status: Lost Mode

Device can not remove iCloud

After check iCloud status, you can order service in here:
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